Refund and Returns Policy

 

Refund & Return Policy

Last Updated: September 5, 2026

Thank you for shopping with J.A.P Global Store. We want you to have a positive experience with every purchase.

This Refund & Return Policy explains when returns, replacements, and refunds may be available for purchases made through japglobalstore.com.

By placing an order with us, you acknowledge and agree to the terms of this policy.

1. Eligibility for Returns

You may be eligible for a return, replacement, or refund if:

  • You received a damaged product.

  • You received a defective or non-functioning product.

  • You received the wrong product.

  • Your order is missing an item.

  • The product is materially different from the description provided on our website.

  • The product was damaged during shipping.

To request a return or refund, please contact us within 30 days of the date your order is delivered.

Some products may have different return conditions because of their nature, supplier requirements, hygiene considerations, or applicable law.

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

To help us process your request, please provide:

  • Your order number

  • Your name

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the packaging, where applicable

  • A short video demonstrating the defect, if requested

We may request additional information to determine whether the product qualifies for a replacement or refund.

If the product is confirmed to be defective or damaged and your claim is approved, we may offer:

  • A replacement product;

  • A partial refund; or

  • A full refund,

depending on the circumstances and availability of the product.

3. Wrong Item Received

If you receive an item that is different from what you ordered, contact us within 30 days of delivery.

Please provide your order number and photographs showing the item received.

After verification, we may provide a replacement or refund at our discretion and in accordance with applicable law.

4. Missing Items

If an item is missing from your package, please contact us within 30 days of delivery.

We may investigate the shipment with our fulfillment or shipping partner before approving a replacement or refund.

5. Change-of-Mind Returns

Unless otherwise required by applicable law, we do not guarantee returns or refunds simply because you changed your mind, ordered the wrong product, no longer want the product, or found a different product elsewhere.

However, certain products may be eligible for a voluntary return depending on the product and supplier’s return requirements.

If a change-of-mind return is approved:

  • The product may need to be unused and in its original condition.

  • The customer may be responsible for return shipping costs.

  • Original shipping charges may not be refundable.

  • The return must be sent to the return address provided by our support team.

  • The refund will be processed after the returned product is received and inspected.

Do not send a product back to the address shown on the original shipping package unless our customer support team specifically instructs you to do so.

6. Products That Cannot Be Returned

Certain products may not be eligible for return because of their nature.

Examples may include:

  • Products that have been used or damaged after delivery;

  • Products missing original components or accessories;

  • Products damaged through misuse, improper installation, or modification;

  • Products that have been customized or personalized;

  • Certain hygiene-sensitive products;

  • Digital products, where applicable;

  • Gift cards, where applicable;

  • Products that are otherwise non-returnable under applicable law.

This list is not exhaustive.

Where applicable law gives you a mandatory right to return or obtain a refund, nothing in this policy is intended to remove or restrict that right.

7. Return Authorization

Please contact us before returning any product.

We will provide instructions if your return is approved.

Unauthorized returns may not be accepted or may result in delays in processing your request.

8. Return Shipping

For approved returns involving a defective, damaged, incorrect, or materially misdescribed product, J.A.P Global Store may provide return-shipping instructions or reimburse reasonable return shipping costs where appropriate.

For voluntary returns, including approved change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated.

Return shipping arrangements may vary depending on the product, supplier, fulfillment location, and destination country.

9. Refunds

Once your return or refund request has been approved, we will initiate the applicable refund.

Refunds will generally be issued to the original payment method used to place the order.

Depending on your payment provider or bank, it may take additional business days for the refund to appear in your account.

We are not responsible for delays caused by banks, credit-card companies, PayPal, or other payment providers after we have initiated the refund.

10. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring the product to be returned.

This may apply, for example, where:

  • The product has a minor defect that does not substantially affect its functionality;

  • The customer agrees to keep the product;

  • A component or accessory is missing but the product remains usable; or

  • Another reasonable resolution is agreed upon.

The amount of any partial refund will depend on the circumstances.

11. Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on product availability and our fulfillment partners.

If the same product is unavailable, we may offer:

  • A comparable replacement;

  • A partial refund; or

  • A full refund.

12. Orders That Are Lost in Transit

If your order appears to have been lost during transit, please contact us.

We may investigate the shipment with the relevant carrier or fulfillment partner.

Depending on the circumstances, we may arrange a replacement or refund.

Please note that tracking information may sometimes take time to update, particularly for international shipments.

13. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be reshipped.

If the shipment is returned to the sender or fulfillment provider, we will work with you to determine whether reshipment or another resolution is possible.

14. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package without a valid delivery issue, additional shipping or handling charges may apply.

Any refund will be considered after we receive confirmation regarding the returned shipment and applicable costs.

15. Customs, Duties, and Import Charges

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Unless specifically stated otherwise at checkout, these charges may be the responsibility of the customer.

Refusing a package because of customs duties or import charges does not automatically qualify an order for a full refund.

16. Refunds for Shipping Charges

Original shipping charges are generally non-refundable, except where:

  • The order was incorrectly fulfilled by us;

  • The product arrived damaged or defective;

  • We are otherwise responsible for the shipping issue; or

  • A refund of shipping charges is required by applicable law.

17. Fraudulent or Abusive Claims

We reserve the right to investigate refund and return requests.

We may reject or limit requests where there is reasonable evidence of:

  • Fraud;

  • Repeated abusive refund claims;

  • Product misuse;

  • Intentional damage;

  • False information;

  • Chargeback abuse; or

  • Other fraudulent activity.

Nothing in this section limits any rights you may have under applicable consumer-protection laws.

18. Chargebacks and Payment Disputes

If you have a problem with your order, we encourage you to contact us first so that we can attempt to resolve the issue.

If you initiate a payment dispute or chargeback, we may provide the payment processor with relevant order information, shipping information, tracking information, and communications necessary to respond to the dispute.

19. Consumer Rights

This policy is intended to operate alongside, and not replace, any mandatory consumer rights available under applicable law.

If the law applicable to your purchase provides rights that are more favorable to you than those described in this policy, those legal rights will continue to apply.

20. How to Request a Refund or Return

To request a return, replacement, or refund, contact us at:

J.A.P Global Store

Email: [support@japglobalstore.com]
Phone: WhatsApp Number  [+91-8777-60-7878]
Website: japglobalstore.com

Please include:

Order Number:
Customer Name:
Product:
Reason for Request:
Photos/Videos: Where applicable

We will review your request and provide further instructions.

21. Policy Changes

We may update this Refund & Return Policy from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page.

Contact Information

J.A.P Global Store
India

Email: [support@japglobalstore.com]
Phone/WhatsApp: [+91-8777-60-7878]
Business Address/Proprietor [KUMAR JAYANT SINGH, BAILY ROAD PATNA, INDIA]