Shipping Policy

Shipping Policy

Last Updated: October 3, 2026

At JAP Global Store, we serve customers in the United States and other supported destinations. JAP Global Store is operated by Kumar Jayant Singh, a sole proprietor based in Patna, Bihar, India.

We work with international fulfillment partners, including CJ Dropshipping, to process and ship customer orders.

1. Order Processing

Orders are processed after successful payment confirmation.

Our standard processing time is generally 1–3 business days.

Processing times may occasionally be longer due to product availability, order verification, holidays, or circumstances beyond our control.

2. Shipping to the United States

We currently offer shipping to customers throughout the United States on eligible products.

Our estimated standard delivery time is 7–20 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the product, fulfillment location, destination, shipping carrier, customs processing, weather, holidays, and other circumstances beyond our control.

The applicable shipping information may also be displayed on the individual product page or during checkout.

3. Fulfillment Locations & Shipping Origin

JAP Global Store operates from Patna, Bihar, India.

We use international fulfillment partners, including CJ Dropshipping, to fulfill customer orders.

Depending on the product, inventory availability, customer destination, and shipping method, an order may be dispatched from different fulfillment locations.

These locations may include:

  • China
  • United States
  • India
  • United Kingdom
  • Other international fulfillment locations operated by our fulfillment partners

For some United States orders, products may be shipped directly from a CJ Dropshipping fulfillment facility in China to the customer’s address in the United States.

For other products, a regional fulfillment facility may be used when inventory is available.

We do not represent that all products are shipped from the United States.

4. Shipping Charges

We offer free standard shipping on eligible products, unless a different shipping charge is clearly displayed on the product page or during checkout.

Any applicable shipping charges will be shown to the customer before the order is completed.

5. Tracking Information

When tracking is available, tracking information will be provided after the order has been dispatched.

Please note that tracking information may take some time to become active after the shipment has been handed to the carrier.

Customers can use the tracking information provided to monitor their shipment.

6. Multiple Products in One Order

If an order contains multiple products, the items may be shipped separately.

This can happen when products are stored at different fulfillment locations or are processed separately by our fulfillment partners.

As a result, customers may receive multiple packages for a single order.

When free shipping applies, customers will not be charged additional shipping fees because products are shipped separately.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

JAP Global Store is not responsible for delays, failed delivery, or additional costs resulting from an incorrect or incomplete address provided by the customer.

If you discover an error in your shipping address, please contact us as soon as possible:

Email: support@japglobalstore.com
Phone: +91-8777-60-7878

We will make reasonable efforts to assist before the order is dispatched, but we cannot guarantee that an address can be changed once fulfillment or shipping has started.

8. Customs, Duties & Import Charges

International shipments may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country and applicable local laws.

Unless explicitly stated otherwise during checkout, any customs duties, taxes, import fees, or similar charges imposed by the destination country are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

9. Delayed Shipments

Delivery times are estimates and may be affected by circumstances outside our control, including:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Holidays
  • High shipping volumes
  • Transportation disruptions
  • Product availability
  • Other unforeseen circumstances

If your order has not arrived within the estimated delivery period, please contact us at:

support@japglobalstore.com

We will review the available tracking information and work with the relevant fulfillment or shipping partner where appropriate.

10. Lost or Damaged Packages

If your package appears to be lost, damaged, or incorrectly delivered, please contact us as soon as possible.

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Tracking number, if available
  • Photographs of damaged products or packaging, where applicable

We will review the situation and determine the appropriate resolution in accordance with our Return & Refund Policy.

11. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us with your order details and clear photographs of the product and packaging.

Please refer to our Return & Refund Policy for eligibility requirements and available remedies.

12. Shipping Policy Changes

JAP Global Store may update this Shipping Policy from time to time to reflect changes in our fulfillment partners, shipping services, destinations, or business practices.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us

If you have questions regarding shipping or your order, please contact us:

JAP Global Store
Operated by: Kumar Jayant Singh
Business Address: Vijay Nagar East of Patel Chauk, Rukunpura, Patna, Bihar 800014, India
Email: support@japglobalstore.com
Phone: +91-8777-60-7878
Website: japglobalstore.com